FAQ
This is not just another FAQ
It's essential reading to understand how we operate. Unlike traditional platforms, our infrastructure is fully decentralized - from display to orders, payments, and shipments. This means that if one part is ever disrupted, rebuilding is seamless and swift.
We designed this system with security, safety, and privacy in mind - values we believe our customers should also prioritize. Rest assured, we've crafted this process to be as intuitive and frictionless as possible, ensuring a smooth and effortless experience for you.
Order Confirmation & Security
Is This Site Meant For Making Orders?
No, this site is not designed for direct orders or fulfillment. It exists for educational purposes only - a place to showcase our products and provide accurate information. There is no connection to any payment processor.
However, you can simulate an order here to view pricing and shipping quotes. These are 100% accurate and reflect what you would actually pay.
To place an order, simply email us at hello@ultralabsrx.com, and we'll guide you through the process.
Our Process: How to Make an Order
- Draft Your Order
- Browse UltraLabsRx.com and add items to your cart to simulate an order.
- This will give you accurate pricing and shipping quotes.
. - Email Us
- Send an email to hello@ultralabsrx.com with your order details.
- Feel free to ask any questions about cycle design, product recommendations, or logistics.
. - Order Confirmation & Payment Instructions
- We’ll answer your questions, confirm inventory availability, and send you secure order & payment instructions.
. - Complete Payment & Receive Tracking
- Once payment is received, we’ll process your order immediately.
- Tracking info will be provided within 1 working day.
- Your order will arrive within 3 working days. Sit back and relax.
New Customers: Verify Before You Order
If you're a new customer, please email us before placing an order. This helps ensure you select the correct items and that we have everything you need in stock.
Returning Customers: Streamlined Ordering
For repeat customers, you’re welcome to place orders based on our inventory list (emailed separately). After placing your order, please send us a confirmation email, and we’ll promptly reply to confirm.
Unconfirmed Orders: Cancellation Policy
If we don’t receive a confirmation email after your order, we’ll reach out to you. If there’s no response within 5 days, we’ll cancel and refund your order as a precaution.
Seamless Service with a Personal Touch
We aim to make your shopping experience smooth and straightforward, with just the right amount of personal interaction.
Once your order is confirmed, you’ll receive tracking details - just like any online purchase.
Then, relax and look forward to your order arriving at your door within 3 days.
Shipping & Delivery Information
Shipping Method
We primarily use UPS / Fedex / DHL or another trusted expedited courier service to ensure your order reaches you as quickly as possible. Our goal is to provide you with reliable, fast delivery every time.
Handling and Shipping Times
Handling Time: We process and package your order within 1 working day after you place it.
Shipping Time: Delivery typically takes 3 working days to most parts of the world.
Please note that shipping times may vary slightly depending on your location or during peak periods.
Shipping Rates
We charge a flat rate of $30 USD for shipping on all orders, regardless of weight or destination. This charge is often less than the actual cost of shipping, but we’re happy to help offset the expense.
Free Shipping
We’re pleased to offer free shipping on all orders over $300 USD. This discount will be automatically applied at checkout—no codes needed!
Careful Packaging
We understand the importance of your order arriving intact. All our bottles are made of glass, so we take extra precautions to package them securely with high-quality materials to prevent any breakage during transit.
About Us
How long have you been in the Industry?
Our chemist previously operated Stark Labs, which earned a solid reputation among UGLs about 8–10 years ago. After that, they transitioned into the private sector, working in various real-world labs, including pharmaceutical and other technical industries. This experience has significantly honed their expertise in a variety of ways. If you were familiar with Stark Labs, you might also recognize the design language, which remains (starkly) familiar.
Do you really use USP-grade materials?
Absolutely! We’re proud to use all USP-grade reagents and chemicals, and even our carrier oil is USP-grade (it costs $150/gallon, but it’s essential to use USP-grade carrier oil over something like supermarket cooking oil). The only exception is our raws, which aren’t USP-grade. Look out for a detailed Instagram post on this topic soon!
Why do you offer liquid orals over tablets/capsules?
Liquid orals are a superior option. They can be taken sublingually, bypassing the liver and entering the bloodstream within 10 minutes of ingestion (you can even use liquid anavar as a pre-workout).
A liquid solution also guarantees that every dose contains an exact amount of active ingredient, unlike the potential +/- margin of error associated with geometric dilution used in tablet production. This difference is especially critical for precise dosages, such as the 1mg per tablet in Arimidex or the 25mcg per tablet in T3, where tablets simply cannot match up to the precision of liquid orals.
Sales / Promotions / Pricing
Do you offer coupon codes like other shopping websites?
Not yet, but maybe in the future. Stay tuned.
Do you have bulk pricing?
Our bulk pricing is straightforward and easy to understand. Please note that all bulk orders must be paid for in cryptocurrency.
Orders > 30 pieces (Mix & Match): 30% off total
Orders > 80 pieces (Mix & Match): 40% off total
Orders > 200 pieces (Mix & Match): 50% off total